All relevant postage and packing, shipping or delivery charges are included in the cost of your order. The goods you order will be delivered to the address you give when you place your order. We aim to despatch all orders within 14 days of the item being in stock but please allow up to 28 days. During busy times, or for bespoke orders, this timeframe may increase. A working day is any day other than weekends, bank or public holidays. If delivery cannot be made to your address for reasons under thefactory.uk.com’s control, we will inform you as soon as possible. If you deliberately fail to take delivery of the order (otherwise than by reason of circumstances under the control of thefactory.uk.com), without prejudice to any other right or remedy available to thefactory.uk.com, thefactory.uk.com may a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, thefactory.uk.com shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the order, less any expenses incurred for failed delivery. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, thefactory.uk.com will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, thefactory.uk.com will inform you as soon as possible.If a carrier is used, upon receipt of your order you will be asked to sign for the items received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the delivery as "UNCHECKED". Failure to do so may affect any claim for replacement or refund that you make thereafter..
Privacy & Security
All credit card transactions are performed on our site by xxxxxxxxx provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. They have grown to become the largest independent Payment Service Provider in the country because they make sure that your transaction details are kept secure throughout the transaction process. On placing an order at our checkout, our secure server safely encrypts all of your details making it impossible for any of your personal data to be transmitted from your computer and be intercepted by others. Xxxxxxxxx will then take your credit/debit card details and validate them. You will then leave the secure section and be returned back to our website to finish the transaction. No credit card details are kept on thefactory website..
Returns and Replacements
We hope that you will be very happy with your purchases. Should you wish to return anything to us, our returns policy is set out below.
If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return delivery costs. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 7 working days of their receipt, in the original packaging and in a saleable condition. Please return items to: TheFactory, Victoria Avenue, Harrogate N Yorkshire HG1 1DX. We regret, however, that in this case we cannot refund return postage costs. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. If you require, we can collect the goods at a cost of £75.00 within the UK mainland only. Regrettably, self assembly furniture and lighting cannot be returned once assembly is part or fully completed, unless the item is deemed faulty. Divans, and mattresses are non-returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected. thefactory.uk.com will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been received by our warehouse..
Ordering
Many of our products are held in stock in our warehouses in which case they are ready for despatch. If a product is ordered from a supplier or if you have specific requirements, an order may take longer before it is in stock. Delivery times for products ordered from suppliers vary but they are stated with each product on the web site. Sometimes our suppliers will complete an order in less time so if you require your item as a matter of urgency, please let us know and we will make the relevant enquiries. Once your order is in stock, we aim to despatch within 14 days but please allow 28 days for delivery..
Payment, Pricing & Promotions
Every effort is made to ensure that product details, descriptions and prices shown are accurate at the time you place your order. If an error is found, thefactory.uk.com will inform you as soon as possible. If the price shown is incorrect, we will offer you the option of reconfirming your order at the correct price, or cancelling. All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered become no longer available, thefactory.uk.com will inform you as soon as possible, giving you the option of purchasing an alternative product. If you decline this option, a reduction in payment equal to the value of the unavailable items will be made. We ask for payment in advance of delivery. This can be by credit/debit card, via our secure shopping system, or by cheque or postal order for UK customers. If you are shopping from outside the United Kingdom, your card company will convert the transaction into your own currency. We accept all major credit cards; MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta and Visa Electron. After you send your order you will receive a copy by email, please print or keep this copy for your own records. This does not mean we have accepted your order. Once your credit has been approved, the receiving address has been verified, and the item has been located, your order will be accepted. All prices shown are in £ (GBP) sterling, and are inclusive of UK VAT at 20%. If you would prefer to pay by cheque, cash or bank transfer, please contact us at the showroom as we can only accept your order by telephone or mail or by prior arrangement. .
Out of stock items
Sometimes, items are for a variety of reasons temporarily unavailable. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock at our suppliers, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. The out of stock item will be forwarded to you immediately it becomes available..
Limitation of Liability
thefactory.uk.com’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of thefactory.uk.com for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation. If you are a business customer thefactory.uk.com shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
